Privacy policy

1. DATA CONTROLLER

The controller responsible for processing personal data collected through this website is:

Owner: OLIVA DISEÑO TEXTIL, S.L.
Tax ID Number (NIF): B19337658
Registered Office: C/ San Hermenegildo 12, 41701 Dos Hermanas, Seville, Spain
Email: hola@lozaniabrand.com
Phone: +34 656 766 733

Hereinafter referred to as "LOZANÍA BRAND".

2. WHAT PERSONAL DATA DO WE PROCESS?

Depending on how the user interacts with the website, we may process different categories of personal data, including:

Identification data: First and last name.
Contact data: Email address, phone number, and postal address.
Data required for managing orders and deliveries.
Information related to purchases, returns, and exchanges.
Data provided by the user through contact forms.
Data provided for subscription to commercial communications.
Information required to manage inquiries, incidents, and requests.

LOZANÍA BRAND does not request special categories of sensitive personal data through standard website forms.

3. PURPOSES OF PROCESSING

Personal data may be processed for the following purposes:

Order and Purchase Management

Managing product purchases made through the online store, including order processing, payment, preparation, shipping, delivery, exchanges, returns, and customer service related to the purchase.

Customer Service

Attending to and responding to inquiries, requests, or communications submitted by the user through the available contact channels.

Management of Exchanges and Returns

Managing requests for exchanges, returns, and the right of withdrawal made by the user.

Commercial Communications

When the user has voluntarily subscribed to the newsletter or granted explicit consent, their data may be used to send information about news, products, promotions, campaigns, and other commercial communications from LOZANÍA BRAND. The user may unsubscribe from these communications at any time.

Compliance with Legal Obligations

Processing data when necessary to fulfill legal obligations applicable to OLIVA DISEÑO TEXTIL, S.L.

Fraud Prevention and Security

When necessary, data may be processed to prevent fraudulent activity, ensure platform security, and protect the legitimate rights and interests of LOZANÍA BRAND and its users.

Website Analytics and Improvement

When the user has provided the necessary consent, we may use analytics tools and similar technologies to obtain statistical information regarding website usage in order to improve functionality and user experience.

4. LEGAL BASES FOR PROCESSING

The legal bases legitimizing the processing operations described above are:

Execution of the sales contract: When processing is necessary to manage an order.
Compliance with legal obligations: Applicable to OLIVA DISEÑO TEXTIL, S.L.
User consent: When required, for instance, for certain commercial communications or specific cookies and tracking technologies.
Legitimate interest: Of OLIVA DISEÑO TEXTIL, S.L. where applicable, provided such interest does not override the fundamental rights and freedoms of the user.

Where processing is based on consent, the user may withdraw it at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent prior to its withdrawal.

5. DATA RETENTION

Personal data will be kept for as long as necessary to fulfill the purpose for which it was collected.

Where a contractual relationship exists, data will be retained for the duration required to manage the relationship and, subsequently, for the retention periods required by applicable law.

Data processed for commercial communications will be stored until the user requests to unsubscribe or withdraws their consent, where consent is the applicable legal basis.

Upon expiry of the corresponding periods, the data may be kept duly blocked during the time limits necessary to meet potential legal liabilities.

6. RECIPIENTS

In order to provide certain services, LOZANÍA BRAND may rely on third-party service providers acting as data processors—for example, IT providers, e-commerce platforms, hosting services, shipping services, return management tools, email marketing platforms, payment gateways, and analytics or advertising tools.

These providers will only access data when necessary to deliver the contracted services and will remain bound by applicable data protection obligations.

Depending on the active configuration of the website, providers used by LOZANÍA BRAND may include:

Mailchimp: For commercial communications and newsletter management.
Reveni: For managing specific exchange and return requests.
Payment service providers used during checkout.
Courier and shipping companies responsible for order delivery.
Technology and hosting providers necessary for website operation.

[REVIEW AND COMPLETE WITH ACTUAL PROVIDERS BEFORE PUBLISHING]

7. INTERNATIONAL TRANSFERS

Some technology service providers used by LOZANÍA BRAND may be located outside the European Economic Area (EEA) or utilize infrastructure located outside this area.

Where international data transfers occur, they will be conducted in accordance with the requirements established by applicable data protection regulations.

[CONFIRM PROVIDERS AND INTERNATIONAL TRANSFER MECHANISMS]

8. USER RIGHTS

Where applicable, users may exercise the following rights:

Right of access to their personal data.
Right to rectification of inaccurate data.
Right to erasure (right to be forgotten).
Right to request restriction of processing.
Right to object to processing.
Right to data portability, where applicable.
Right to withdraw consent at any time when processing is based on consent.

To exercise their rights, users can send a request to hola@lozaniabrand.com, stating the specific right they wish to exercise and providing the necessary information to identify their request.

Additionally, users have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their personal data violates applicable regulations.

9. MINORS

Minors must use the website under the supervision of their parents, guardians, or legal representatives when required by applicable legislation.

LOZANÍA BRAND does not intentionally collect personal data from minors where regulations require consent from legal representatives.

10. SECURITY

LOZANÍA BRAND implements reasonable and appropriate technical and organizational measures to protect personal data against loss, alteration, unauthorized access, or improper processing.

However, no system connected to the Internet can guarantee absolute security.