Frequently Asked Questions
How do I know my size?
Our sizing is standard, we recommend using your usual size. For those garments that fit differently, it will be indicated in the item description. You can check our size guide at this link:
I have received an incorrect or defective order, what should I do?
Write to us at hola@lozaniabrand.com explaining your case. We will contact you to collect your order and send it to you correctly again. We cover the collection and shipping costs.
What payment methods do you offer?
You can pay for your order using a bank card, Apple Pay, Google Pay, PayPal, and Bizum.
Do you offer free shipping?
All orders over €160 include free shipping.
How long does shipping take?
Deliveries take between 48/72 business hours to be completed. Find all information regarding shipments at this link:
Do you ship internationally?
We currently ship throughout Europe. If you need to place an order for another country, please write to us at hola@lozaniabrand.com so that we can assist you.
How can I track my order?
Once you place your order, you will receive an email from the shipping agency with the tracking number so you can see when you will receive it.
Do you give refunds?
You have 14 days from the moment you receive your order to request your refund. You can find all the information regarding returns at this link:
Are returns free?
Returns are free if you choose a refund to a Gift Card. We will send your gift card via email with an extra 15% of your order value for you to spend within one year. You can find the return costs at the following link:
How can I return an order?
Click this link to request a return: https://returns.itsrever.com/lozaniabrand.
Can I request a size change for my order?
To request a size exchange, please visit the following link https://returns.itsrever.com/lozaniabrand and select the item you wish to exchange and the size you need. We will collect it from your address and deliver the new size to you.
How can I check the status of my return?
Click on this link https://returns.itsrever.com/lozaniabrand and enter your order details to see the status of your return on its way to our warehouse.
Do you have a physical store?
We currently do not have physical points of sale, but we will have good news very soon.
How can I get in touch with you?
You can call us or message us on WhatsApp at 655 11 17 12 or email us with any questions at hola@lozaniabrand.com.
Do you have a shop and would you like to sell our brand?
Write to us on WhatsApp at 655 11 17 12 or email us at hola@lozaniabrand.com so we can provide you with all the information you need.
