{"id":15749,"date":"2024-11-11T13:05:26","date_gmt":"2024-11-11T12:05:26","guid":{"rendered":"https:\/\/lozaniabrand.com\/preguntas-frecuentes\/"},"modified":"2026-02-13T13:31:02","modified_gmt":"2026-02-13T12:31:02","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/lozaniabrand.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text css=””]<\/p>\r\n

FREQUENTLY ASKED QUESTIONS<\/h1>\r\n

Orders:<\/h3>\r\n
\r\nHow do I know my size?<\/strong><\/summary>\r\n

Our sizing is standard, we recommend using your usual size. For garments that are sized differently, this will be indicated in the item description. You can check our size guide at this link: https:\/\/lozaniabrand.com\/guia-de-tallas\/<\/a>
<\/span><\/p>\r\n<\/details>

\r\nI have received a wrong or faulty order, what should I do?<\/strong><\/summary>\r\n

Write to us at hola@lozaniabrand.com<\/a> explaining your case. We will contact you to collect your order and send it back to you correctly. We assume the costs of collection and shipping.<\/p>\r\n<\/details>

\r\nWhat payment methods do you offer?<\/strong><\/summary>\r\n

You can pay for your order by credit card, Apple Pay, Google Pay, PayPal and Bizum.<\/span><\/p>\r\n<\/details>\r\n

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Shipping:<\/h3>\r\n
\r\nDo you offer free shipping?<\/strong><\/summary>\r\n

All orders over 160\u20ac have free shipping.<\/span><\/p>\r\n<\/details>

\r\nHow long do deliveries take?<\/strong><\/summary>\r\n

Deliveries take between 48\/72 working hours to be delivered. You can find all the information about shipping on this link: https:\/\/lozaniabrand.com\/ envios-y-devoluciones\/<\/a>
<\/span><\/p>\r\n<\/details>

\r\nDo you ship internationally?<\/strong><\/summary>\r\n

We currently ship throughout Europe. If you need to order for another country please contact us at hola@lozaniabrand.com<\/a> so we can help you.<\/span><\/p>\r\n<\/details>

\r\nHow can I see where my order is going?<\/strong><\/summary>\r\n

Once you have placed your order you will receive an email from the transport agency with the tracking number so that you can see when you will receive your order.<\/span><\/p>\r\n<\/details>\r\n

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Returns and size exchanges:<\/h3>\r\n
\r\nDo you return the money?<\/strong><\/summary>\r\n

You have 14 days from receipt of your order to request a refund. Find all the information about refunds on this link: https:\/\/lozaniabrand.com\/envios-y-devoluciones\/<\/a>.
<\/span><\/p>\r\n<\/details>

\r\nAre returns free of charge?<\/strong><\/summary>\r\n

The return is free if you choose the Gift Card refund. We will send you your gift card by email with an extra 15% of the value of your order for you to spend for one year. You can find the return costs at the following link: https:\/\/lozaniabrand.com\/envios-y-devoluciones\/<\/a>.
<\/span><\/p>\r\n<\/details>

\r\nHow can I return an order?<\/strong><\/summary>\r\n

Click on this link to request a refund: https:\/\/returns.itsrever.com\/lozaniabrand<\/a>.
<\/span><\/p>\r\n<\/details>

\r\nCan I request an exchange of the size of my order?<\/strong><\/summary>\r\n

To request a change of size you must enter the following link https:\/\/returns.itsrever.com\/lozaniabrand<\/a> and select the garment you want to exchange and the size you need. We will pick it up at your home and deliver the new size.
<\/span><\/p>\r\n<\/details>

\r\nHow can I see the status of my return?<\/strong><\/summary>\r\n

Click on this link https:\/\/returns.itsrever.com\/lozaniabrand<\/a> and enter your order details to see where your order is on its way back to our warehouse.
<\/span><\/p>\r\n<\/details>\r\n

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Information:<\/h3>\r\n
\r\nDo you have a physical shop?<\/strong><\/summary>\r\n

We currently have no physical sales outlets, but we will have good news very soon.<\/span><\/p>\r\n<\/details>

\r\nHow can I contact you?<\/strong><\/summary>\r\n

You can call us or write us by WhatsApp to the phone number 655 11 17 12<\/a> or write to us at hola@lozaniabrand.com<\/a>.
<\/span><\/p>\r\n<\/details>

\r\nDo you have a shop and would like to sell our firm?<\/strong><\/summary>\r\n

Write to us by WhatsApp at 655 11 17 12<\/a> or write to us at hola@lozaniabrand.com<\/a> so that we can give you all the information you need.
<\/span><\/p>\r\n<\/details>\r\n

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 <\/p>\r\n

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[vc_row][vc_column][vc_column_text css=””] FREQUENTLY ASKED QUESTIONS Orders: How do I know my size? Our sizing is standard, we recommend using your usual size. For garments that are sized differently, this will be indicated in the item description. 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