FREQUENTLY ASKED QUESTIONS
Orders:
How do I know my size?
Our sizing is standard, we recommend using your usual size. For garments that are sized differently, this will be indicated in the item description. You can check our size guide at this link: https://lozaniabrand.com/guia-de-tallas/
I have received a wrong or faulty order, what should I do?
Write to us at hola@lozaniabrand.com explaining your case. We will contact you to collect your order and send it back to you correctly. We assume the costs of collection and shipping.
What payment methods do you offer?
You can pay for your order by credit card, Apple Pay, Google Pay, PayPal and Bizum.
Shipping:
Do you offer free shipping?
All orders over 149€ have free shipping.
How long do deliveries take?
Deliveries take between 48/72 working hours to be delivered. You can find all the information about shipping on this link: https://lozaniabrand.com/ envios-y-devoluciones/
Do you ship internationally?
We currently ship throughout Europe. If you need to order for another country please contact us at hola@lozaniabrand.com so we can help you.
How can I see where my order is going?
Once you have placed your order you will receive an email from the transport agency with the tracking number so that you can see when you will receive your order.
Returns and size exchanges:
Do you return the money?
You have 14 days from receipt of your order to request a refund. Find all the information about refunds on this link: https://lozaniabrand.com/envios-y-devoluciones/.
Are returns free of charge?
The return is free if you choose the Gift Card refund. We will send you your gift card by email with an extra 15% of the value of your order for you to spend for one year. You can find the return costs at the following link: https://lozaniabrand.com/envios-y-devoluciones/.
How can I return an order?
Click on this link to request a refund: https://returns.itsrever.com/lozaniabrand.
Can I request an exchange of the size of my order?
To request a change of size you must enter the following link https://returns.itsrever.com/lozaniabrand and select the garment you want to exchange and the size you need. We will pick it up at your home and deliver the new size.
How can I see the status of my return?
Click on this link https://returns.itsrever.com/lozaniabrand and enter your order details to see where your order is on its way back to our warehouse.
Information:
Do you have a physical shop?
We currently have no physical sales outlets, but we will have good news very soon.
How can I contact you?
You can call us or write us by WhatsApp to the phone number 655 11 17 12 or write to us at hola@lozaniabrand.com.
Do you have a shop and would like to sell our firm?
Write to us by WhatsApp at 655 11 17 12 or write to us at hola@lozaniabrand.com so that we can give you all the information you need.
